In these Salon Policies, references to ‘I’ or ‘me’ refer to Cheltenham Gloss.
Cheltenham Gloss is run by me - and only me - and if I don't work, I don't get paid. When a client doesn't show for their appointment without prior notice, I am unable to fill the space and so am out of pocket.
Over time, the no-show situation has become such that I enforce this Cancellation Policy without exception to protect me, my business and my clients; as follows:
More than 24 hours' notice - NO CHARGE
Cancellation on the day of appointment - 50% of your booked service
No show without prior received notice - 100% of your booked service
Cancellation charges must be settled before you can rebook.
Children in the Salon
I like to think that Cheltenham Gloss is a little haven of tranquility, where all of my attention is focused on you; my treasured client.
It is also a den of chemical potions, electrical sockets and sharp implements!
So with regret, I must advise you that Cheltenham Gloss is a kids-under-the-age-of-10-free zone. Furthermore, my insurance company know this too, so please do not ask me to invalidate my cover.
I am blessed to be busy with a full book of clients and in order for me to provide a smooth and efficient service, please do your best to arrive on time. Stuff and traffic happen - of course they do - so if you think you are going to be running late, please call and let me know.
Late arrivals affect my schedule and may limit what can be achieved in your remaining time and I will NOT run over into another client's appointment.
At 10 minutes past your appointment time, I will call you to check that all is well and that you are in the vicinity.
If you are more than 15 or more minutes late, I will not have sufficient time to safely and expertly fulfil your appointment and will be unable to see you, but you will be charged 50% of your booked service.
If you are unfortunate enough to come down with a stomach bug, please let me know so that I can rearrange your appointment for you.
NHS Guidelines state that you should stay at home for 48 hours after the last of your symptoms have passed.
If you have a mild cough/cold, I am happy to see you but I will ask you to wear a mask to minimise those pesky germs.
If I have succumbed to a cough/cold, I will call and let you know; giving you the opportunity to rearrange your appointment to when I am fighting fit.
I reserve the right to cancel your appointment without notice if I feel that you are too poorly for me to see you.
I accept cash and all major credit and debit cards.